Today, the process of engaging customers can't be one-size-fits-all. It needs to be adaptive across all touch points and within the context of your customer. Intelligent customer engagement enables your company to build customer trust, loyalty, and insight. With customer engagement by Microsoft, we help your company deliver amazing customer experiences.
By creating end-to-end, outcome-focused journeys that engage at the right time and place.
By determining the next best interaction with your customer based on context.
By using analytics—internal and external data to identify patterns and predict outcomes.