Successful story

"NetSuite gives us more agility to adapt to large business changes in China. By using NetSuite, we can easily incorporate new processes and adopt new business models." - Unity Hardware

Customer Name

Unity Hardware


Nanjing, China


Manufacturing, Distribution

Applications Replaced

Custom-built ERP application


NetSuite Financials, CRM

Customer Success

  • NetSuite has supplied an agile platform for growth and business process standardization at the China-based manufacturer and B2B seller of stainless steel and aluminum door handles, locks, hinges, back plates and more.
  • Unity Hardware has gained vital speed and flexibility to improve business performance amid rising labor rates, emerging competition and other business volatility affecting Chinese companies.
  • Multi-lingual support in NetSuite enables usage in both English and simplified Chinese for Unity Hardware user population of approximately 30.
  • Unity Hardware has replaced time-consuming manual sales transactions with automation, reducing staff requirements from eight to two full-time personnel.
  • On-demand reporting on real-time data in NetSuite is saving three days a week of manual effort previously required.
  • Unity Hardware has grown revenue 10% year over year since replacing a custom-built ERP application in 2012.
  • B2B customer base has grown to more than 100 across Western Europe, the U.S. and the rest of the world in Unity Hardware's two years on NetSuite.
  • NetSuite helps streamline up to 2,000 annual orders, many of them complex with partial shipments, consolidated purchase orders and drop shipments of multiple orders.
  • The company has gained new control and visibility in executing purchase orders with suppliers andmanufacturing facilities.


  • Founded in 1998, Unity Hardware outgrew its previous custom-built ERP application.
  • Lack of flexibility in the homegrown ERP system resulted in costly inefficiencies, inconsistent processes and risk of data entry errors.
  • Unity Hardware needed a more agile solution to reduce inordinate manual work, enter new markets and improve competitive position.


  • Unity Hardware selected NetSuite on the recommendation of a customer and partner at USA, which also uses NetSuite.
  • Cloud-based solution eliminates the need for on-premise software and servers and the overhead of an IT department.
  • With the help of its implementing partner Vantis Solutions, the next phase of Unity Hardware's NetSuite ramp-up will cover CRM, inventory management and manufacturing, using the Work Orders and Assemblies module.

Reference link