Mother’s Choice is a Hong Kong nonprofit that supports children without families, as well as teenagers facing crisis pregnancy. Founded in 1987, its mission is to provide a loving home for every child in need by offering temporary care, foster care, adoption services, and counseling alongside services that support young women. Mother’s Choice has worked with thousands of children and families over more than three decades, relying on volunteers, donors, and community partners to amplify its impact.

Customer Success

After switching to NetSuite, Mother’s Choice now produces financial reports for grantors and internal stakeholders 50% faster. Using a single system for all financial data has saved the team about 30 hours per month of manual work, including basic data entry. Mother’s Choice uses its newfound time to tailor financial reports to each grantor’s expectations with more detail, data, and insights. This improves grantor relationships and showcases impact more effectively. Oracle NetSuite Cloud ERP has provided e-banner Hong Kong with a flexible, easy-to-use system that supports the company’s rapid growth. Their Magento e-commerce platform integrates seamlessly with NetSuite, giving the team full confidence in their end-to-end operations.

Challenges

Slow reporting leads to bottlenecks

• Mother’s Choice previously used an older, on-premises accounting system supplemented with Excel. This made it difficult to collate its quarterly financial reports in an efficient way.
• Moreover, as it looked to expand its partnership with grantors and foundations, it became overly time-consuming to report on how money was being deployed and the impact it had on programs. For instance, it took two weeks to produce a single program report, which contained only basic expenditures and limited insights. As a result, backlogs and bottlenecks were common within the finance team.

Solution

By implementing Oracle NetSuite Cloud ERP, Mother’s Choice can now dedicate more time to tailoring financial reports to each grantor’s specific expectations—delivering greater detail, richer data, and deeper insights. This not only strengthens grantor relationships but also communicates the organization’s impact more effectively.